Working to establish or improve early childhood programs around the world has led us to a deep understanding of why and how ECD programs become the best in their town, region, or state. We have witnessed the development of outstanding programs that have gained a deep understanding of what must be done to maintain the level of connection in all aspects of program, finances, and operation that allow them to produce the desired financial return and provide top services to children and families for many years. Having the right staff or human capital at any program is critical to its success or failure. The following seeks to highlight the pivotal role staff play in any organisation.